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FAQ

Advance notice for special requests are strongly recommended.

Does Alpine Express allow pets?

On shared ride shuttle; Pets will be permitted if restrained or in a carrier. Pets taking up a seat will be charged full adult fare. Service dogs will be allowed on Shared Ride Shuttles and will not be charged. Please let us know if you will be traveling with your pet when making your reservation. This will allow us to ensure all guests on your shuttle are comfortable with your pet.mule deer

Should I bring a car seat for my children?

Alpine Express highly recommends that infants and children ride in an age and size appropriate child safety seat or booster seat.  Alpine Express has a limited number of car safety seats available free of charge. You may request one at the time of making your reservation – but we highly recommend bringing your own child safety seat. Please let us know at the time of your reservation if you need seat belts for your child seat. Installation of child seat is the responsibility of passenger.

Will the shuttle stop at a grocery or liquor store for shared rides?

We will make every attempt to accommodate a request to stop for groceries/liquor in Gunnison.  However this may not always be possible. However our shuttle will be able to drop your party at a Crested Butte grocery store/liquor store and return to take you to your lodging.

 What is our refund policy?

 Prepaid reservations cancelled more than 48 hours prior to the scheduled pick-up time will be refunded or if the flight is cancelled.  No refunds will be issued for cancellations made less than 48 hours prior to the pick-up time or for a missed flight.

What if my Gunnison Airport flight is late?

Gunnison Airport -Since our service is flight specific at the Gunnison Airport, we will know that your flight is arriving late.  We will be there waiting for you when your plane arrives if you have already made a reservation.

What if my Montrose Airport flight is late?

Montrose Airport-Service to the Montrose airport is on a reservation basis and there is a two hour transfer time to or from the Crested Butte area.   For shared ride service we combine flights that arrive within an hour of each other.   If your flight has a minimal delay, our driver can wait, however, for longer delays you may need to be rescheduled.  For this reason, it is important that we have accurate flight information.   Wait time or minimum run fees may apply on delayed flights.    For fee information or delayed flights, please call  800-822-4844.

What if I miss my flight?

 We will accommodate travelers who are able to arrive on another flight or date. Alpine Express will not be responsible for delays caused by weather, road or traffic conditions; mechanical failure; or any other conditions beyond our control. Any expenses that arise as a result from delayed departure or arrival times, including missed flights or other travel connections, are the sole responsibility of the passenger. Travel insurance may ease these concerns.  Travel insurance is recommended.

What time do we depart from Crested Butte when flights are out of the Crested Butte/Gunnison Airport?

The airlines have requested that all departing passengers arrive at least 90 minutes prior to their scheduled departure time.  The pick-up time from your lodging location in Crested Butte accounts for this request, plus picking up other passengers, the drive time, and the possibility of adverse road, traffic and weather conditions. Alpine Express wants you to have a comfortable ride to the airport, and we want you to make your flight. The pick-up time assigned for your return to the airport is the result of our many years of experience and our knowledge of the area.

Is Alpine Express service “door to door”?

Yes! The fares for all airport shared-ride and private service are for door-to-door service within the Town of Crested Butte and Mt. Crested Butte city limits (which includes the ski area). Trips to locations outside of our city limits will incur may incur an additional fee.

Is tipping allowed?

Shared ride and private vehicle airport rates do not include a gratuity. Tipping is allowed and is very much appreciated by our professional drivers.

 How do we handle lost or damaged items?

 Alpine Express will not be responsible for lost or damaged luggage or personal property carried in or on its vehicles unless such loss or damage is caused by neglect or wrongful act of the company or its agents, and in no event shall the company’s liability, therefore be greater than $250 per piece of luggage or parcel.

Please remember that many bags look alike. Our drivers are not responsible for remembering which bags belong to each passenger. Upon reaching your destination, please check to ensure that you have retrieved all your belongings and that each bag, briefcase, computer, etc., is, indeed, yours.

We try our best to return items left in our vehicles to their owners but we assume no liability for lost, stolen, damaged or misplaced items. Any charges incurred in returning an item that was left behind is the owners sole responsibility.   Unclaimed items are disposed of after 30 days. We recommend being extra careful with small items (cell phones, iPods, glasses, etc.) as they can be easily overlooked and left behind in our vehicles.

 Why is it called a “shared ride”?

“Shared ride” means you will be sharing a ride on a vehicle with passengers.  You may have stops at multiple locations. We group passengers together who are arriving or departing on the same flight to minimize delays in leaving the airport so you don’t have to wait until the next plane arrives. Your driver will depart as soon as all the passengers on your vehicle have checked in and received their bags. Please keep in mind there may be delays due to baggage claims for a passenger that you share the vehicle with.  When possible we reschedule that person to follow on a later vehicle.  Please be patient as it could be you that arrives without a bag.